Salt Chalet :: London, UK :: Salt therapy at your home or at your SPA

Salt Chalet Breeze Tronic Pro Support

If you have any problem with operating your the Breeze Tronic Pro medical device before you open a Support Ticket please make sure that you tried the following steps:

1. Screen Calibration was completed
2. Firmware (software) upgrade
(reload) was completed using the SD card provided with the BTP
3. Troubleshooting section of the User Guide was checked

If you still experiencing problems please Open a Support Ticket using this form:

Breeze Tronic Support Ticket Submission

Name*

E-mail*

Phone*

Country

Company*

Breeze Tronic Information

Serial Number of BTP*

The Serial Number is visible on the data board behind the door
on the right hand side of the device (e.g. 611/001)

Stand by Screen comes up after startup? *
(with Timer and medical conditions)

Yes

Therapy Session can be started? *

Yes

Defect Category

Description of the Defect

Steps to replicate Defect *
Please detail how we can replicate the issue in at least 5 steps

Photo/ Video of the Defect *

Photo of Service Screen *
To get there please select in Manual mode Feeder: 6; Fan: 6; Mill: 6; LCD Brightness: 6 and CLICK on white area in the top right corner of the stand-by screen

“Breathing. A simple thing that most people take for granted but is the most precious thing in the World.”